Legal
Privacy policy
We respect your privacy and are committed to protecting your personal information. We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
Legal
We respect your privacy and are committed to protecting your personal information. We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
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Emorra respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Emorra Group Pty Ltd (ABN 71 697 440 967), trading as Emorra (Emorra, we, us or our), collects, holds, uses and discloses personal information when you visit emorra.com.au, create or use an Emorra account, purchase or return products, contact us, subscribe to marketing communications, enter a promotion, or otherwise interact with Emorra.
We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply. Effective date: 21 July 2026.
Depending on how you interact with Emorra, we may collect the following kinds of personal information:
We generally collect personal information directly from you when you register an account, place an order, complete a checkout or contact form, subscribe to email or SMS marketing, contact us through email, phone, social media or live chat, submit a review, or participate in a promotion or survey.
We may also collect information automatically through our website, or receive it from service providers such as payment processors, delivery companies, fulfilment providers, fraud-prevention services, analytics providers and advertising platforms.
We may collect, hold and use personal information to:
If required information is not provided, we may be unable to create an account, process an order, arrange delivery, issue a refund or respond to a request.
You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without permission.
Emorra uses a custom-built website and customer-account system. Passwords are securely hashed and cannot be viewed by Emorra staff in readable form. You may request a password reset through the website.
We may send promotional emails or SMS messages where you have consented or where otherwise permitted by law. You can unsubscribe at any time by using the unsubscribe link in an email, following the instructions in an SMS, or contacting us.
Unsubscribing from marketing will not stop necessary service communications about orders, deliveries, refunds, security or your account. We will process unsubscribe requests within the period required by applicable law.
We may disclose personal information to organisations that help us operate Emorra, including:
We do not sell personal information in exchange for money.
Some technology and payment providers may store or access personal information outside Australia. Stripe states that, as a global business, it may transfer personal information to countries including the United States and India.
The locations used by website-hosting or other technology providers may change or may not always be practicable for Emorra to specify. You may contact us for current information about likely overseas disclosures.
Where Australian privacy law applies, we take reasonable steps in the circumstances to ensure overseas disclosures are handled consistently with applicable privacy requirements.
We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Measures may include encrypted connections, restricted access, authentication controls, monitoring, backups and the use of reputable service providers.
No method of internet transmission or electronic storage is completely secure. If you believe your account or information has been compromised, contact us promptly using the details in section 17.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and taxation records, resolving disputes, preventing fraud and meeting legal obligations.
When personal information is no longer required, we take reasonable steps to delete it or de-identify it, unless retention is required or authorised by law.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. Some information may be updated directly through your Emorra account.
Other requests can be sent to emorragroup@gmail.com. We may need to verify your identity before processing a request. If we cannot provide access or make a requested correction, we will explain the reason where required by law.
If you believe Emorra has mishandled your personal information, contact us using the details in section 17 and provide enough information for us to investigate.
We will acknowledge and investigate your complaint and aim to respond within a reasonable period, normally within 30 days. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner at www.oaic.gov.au/privacy/privacy-complaints.
If a data breach occurs, we will investigate and take appropriate steps to contain the incident and reduce potential harm. Where the Notifiable Data Breaches scheme applies, we will notify affected individuals and the Office of the Australian Information Commissioner when legally required.
Our website may contain links to third-party websites or services. Emorra is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
Emorra's website and products are not directed specifically at children under 16. If we discover that we have collected personal information from a child without appropriate authority, we will take reasonable steps to delete it.
For privacy questions, requests or complaints, contact us using the following details:
We may update this Privacy Policy when our business, technology or legal obligations change. The current version will be published on our website with its effective date.
